Terms of Service

These terms govern your use of the RiskSight platform ("Service"), operated by RiskSight Pty Ltd (ABN pending), based in Adelaide, South Australia. By creating an account or using the Service, you agree to these terms.

1. The Service

RiskSight is a cloud-based operational risk management platform. We provide tools for risk registers, bowtie analysis, incident investigation, risk assessments, and related features as described on our website.

We may update, modify, or discontinue features from time to time. We will provide reasonable notice of material changes.

2. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. Notify us immediately if you suspect unauthorised access.

You must be at least 18 years old to use the Service. By creating an account on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

3. Free trial

New accounts receive a 30-day free trial with access to platform features and demo data. No credit card is required. At the end of the trial, you may subscribe to a paid plan or your access will be limited. We will not delete your data immediately. You will have 90 days to subscribe or export your data before it is permanently removed.

4. Pricing and payment

Paid plans are billed in Australian Dollars (AUD). Prices displayed in other currencies on our website are approximate conversions and may differ from the actual charge.

Subscriptions are billed monthly or annually in advance. You authorise us to charge your payment method on each billing date. All fees are non-refundable except as required by Australian Consumer Law.

We may change our prices with 30 days notice. Price changes will not affect your current billing period.

5. Your data

You retain ownership of all data you enter into the platform ("Your Data"). We do not claim any intellectual property rights over Your Data.

You grant us a limited licence to process Your Data solely to provide the Service, including AI-powered features such as risk scoring and gap analysis. We will not use Your Data to train general-purpose AI models or share it with other customers.

You are responsible for ensuring you have the right to enter data into the platform and that your use complies with applicable laws and regulations.

6. Data export and portability

You can export Your Data at any time via the platform's export features (CSV, PDF). If you cancel your subscription, you will have 90 days to export Your Data before it is permanently deleted.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to the Service or other users' data
• Reverse engineer, decompile, or disassemble the Service
• Resell or sublicence access to the Service without our written consent
• Introduce malicious code or interfere with the Service's operation
• Use the Service in a way that could harm other users or our infrastructure

8. Intellectual property

The Service, including its design, code, features, documentation, and branding, is owned by RiskSight Pty Ltd and protected by Australian and international intellectual property laws. Nothing in these terms transfers ownership of our intellectual property to you.

9. AI features

The Service includes AI-powered features that provide suggestions, scores, and analysis based on your data. These features are decision-support tools. They do not replace professional risk management judgement. You are responsible for reviewing and validating all AI-generated outputs before relying on them.

We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose.

10. Service availability

We aim to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors beyond our reasonable control.

Enterprise plans may include specific uptime SLAs as agreed separately.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to the Service is limited to the fees you paid in the 12 months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law, including consumer guarantees.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these terms, or your violation of any law or third-party rights.

13. Termination

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access if you breach these terms, with notice where practicable. In cases of serious breach (security threats, illegal activity), we may act immediately.

On termination, your right to use the Service ceases. Your Data will be retained for 90 days, then permanently deleted.

14. Changes to these terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.

15. Governing law

These terms are governed by the laws of South Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

16. Contact

Questions about these terms? Contact us:

RiskSight
Email: hello@risksight.com.au
Adelaide, South Australia