Incident Management Software
Incident management software for mining, construction & heavy industry
Report, investigate, and close out workplace incidents — with ICAM-grade root cause analysis and corrective actions linked back to your bowties and critical controls. Built for operational incidents, not IT tickets.
30-day free trial · No credit card · Demo data included
Not every "incident management" platform is the same
IT incident management ≠ workplace incident management.
IT ticketing platforms page on-call engineers when a server falls over. RiskSight investigates a near-miss on a haul road. Different problem, different buyer, different software.
Spreadsheets and email lose incidents.
Reports get filed in a shared drive, actions get delegated in email, and six months later the same incident happens again. The pattern was always there — no-one had the connections to see it.
Tick-box reporting tools miss the why.
Logging an incident is the start, not the end. Without ICAM-grade investigation and bowtie linkage, you fix the symptom and leave the cause.
What workplace incident management software should do
Mobile incident reporting
Report from anywhere — site, vehicle, smoko hut. Photo evidence, location tags, offline-capable. Workers, supervisors, contractors.
ICAM investigations
Full ICAM workflow: timeline, absent or failed defences, individual/team actions, task and environmental conditions, organisational factors.
Root cause analysis
ICAM, 5 Whys, TapRooT-style fault trees, fishbone — pick the method that fits the event.
Corrective actions with SLAs
Assign, track, escalate, verify. Actions live with the incident and with the control they fix.
Bowtie linkage
Every incident maps to which barriers held, which failed, which were missing. The bowtie updates automatically.
Trend and pattern detection
AI flags repeat incidents, recurring root causes, and controls that keep failing across sites.
Why mining and construction teams pick RiskSight for incident management
Real investigations, not just logs. Not "log an incident, write a paragraph." Full ICAM model with audit trail, structured findings, and regulator-ready output.
Connected to your risk register. Incidents update bowties, trigger control reviews, and reweight risk ratings automatically.
Field-ready. Operators, contractors, supervisors all report from a phone. Plain English, low-friction.
AU-based. Australian data residency, AU support, AU pricing.
Predictable pricing. No per-incident fees, no enterprise quote dance.
How we stack up
We benchmark openly against SafetyCulture, DoneSafe, Cority, SAI360, and myosh — the EHS platforms that compete with us on incidents. Most of them log incidents well; few of them connect investigations back to bowties and critical controls.
See full capability comparisonWhere workplace incident management earns its keep
Mining
Near-misses, high-potential incidents, fatality investigations. ICAM workflow, regulator-ready output.
Construction
Lost-time injuries, plant strikes, drops from height. Incident investigation linked to JSEAs and SWMS.
Energy & utilities
Process safety incidents, isolation breaches, environmental releases. Bowtie-linked across major hazard facilities.
Heavy manufacturing
Hot work incidents, hazardous chemical exposures, confined space events. SWIFT/HAZOP feeding back into the same model.
Pricing built for the way you actually buy
Flat monthly fee. Unlimited sites. Published on the website.
Starter
For small teams and contractors
billed annually (A$24,000/yr)
A$2,500/month billed monthly
- Up to 250 workers
- 10 power user seats
- Unlimited field users & sites
- ICAM investigation templates
- Email support
Professional
For larger operations
billed annually (A$52,800/yr)
A$5,500/month billed monthly
- Up to 1,000 workers
- 25 power user seats
- Unlimited field users & sites
- Advanced analytics & trend detection
- Priority support
Enterprise
For multi-site groups
Tailored to your operation
- Custom seat allocation
- Unlimited field users & sites
- SSO / SAML
- Dedicated success manager
- Australian data residency
30-day free trial. No credit card. Demo data included. See full pricing details →
Stop losing incidents in spreadsheets and email
Report your first incident, run your first ICAM, and close out your first action — today.
Common questions about incident management software
Is RiskSight IT incident management software?
No. RiskSight is workplace and operational incident management software — built for safety, environmental, and operational incidents in mining, construction, and heavy industry. If you're looking for IT outage paging or ticketing, you want a dedicated IT incident management platform.
What investigation methods does RiskSight support?
ICAM is the default. RiskSight also supports 5 Whys, TapRooT-style fault trees, and fishbone analysis. You can run more than one method on the same incident if it warrants it.
Can workers report incidents from a phone?
Yes. Mobile-first, offline-capable, with photo evidence and location tagging. Operators and contractors don't need a desktop or training to log an incident.
Do incidents link back to risk assessments and controls?
Yes. Every incident maps to the bowtie that covers it — which controls held, which failed, which were absent. Risk ratings reweight automatically. Corrective actions live with the control they fix, not as orphan tasks.
How is this different from logging incidents in SafetyCulture or DoneSafe?
Most EHS platforms are excellent at the report-and-log step. They're weaker on the investigation step, and most don't connect investigations to bowties or critical controls. RiskSight treats incident management as part of operational risk management, not a separate module.